A: Please allow 5-6 weeks for a regular order to arrive, for US addresses, and 6-7 weeks for orders to Canada, Australia or the UK. It takes our supplier 10 days to 2 weeks to cut the letters and get them to us. Then we need production time to design the monogram, add crystals to the topper and allow time for the topper to cure properly before it can be prepped for shipping. It is a labor-intensive process and we want to make sure that we do each step just right so that we can produce a beautiful, high quality product.
A: We will try to accommodate Rush orders. Please email us before placing your order and tell us exactly what you are looking for and when you need it shipped by. As mentioned in the previous question, we need at least 10 days to get the letters cut. However, we do have a small inventory of pre-cut letters that are ready to be covered with crystals and shipped out within a week. The Rush option to receive your order in 3-4 weeks is only available for US orders. The cost is an additional $25 and can be added when selecting shipping, during checkout.
A: The pricing and detail options (i.e. fonts, letter colors, crystal colors) can be found by clicking on the ‘Products & Pricing’ link at the top of any page, then click on the photo of the monogram style that you are interested in, like Single or Couple etc.
A: Yes, we use authentic Swarovski Elements crystals from Austria.
A: We can usually accommodate most requests. You will need to provide a .TTF font file for reproduction of a custom font or you can send the .ai vector file of your lettering. For a custom design, we would need an .eps or .ai vector file. We can create the needed file for you for a $50 designer fee.
A: We have custom designed crystal color combinations to help you choose the best combinations of letter colors and crystal colors. Remember, you don’t have to pull all of your wedding colors into your cake topper, especially if you have colors with a lot of contrast (i.e. Burgundy & Ivory). Consider the colors you are using on your wedding cake and compliment those colors on the cake topper. We are happy to help you with color choices so feel free to email us any photos you may have of your flowers or cake, etc., and we’ll get back to you with suggestions.
A: Neither. They are made out of a lightweight, acrylic material, which allows us to offer them in so many colors.
A: It takes our designers a lot of time to design a partially covered monogram and place each individual crystal. The longer design time and intricate, detailed work is why the partially covered monograms are almost the same price as the fully covered monograms.
A: No, the letters are not connected. For the Triple Monogram, the larger letter is placed behind the two smaller letters so they will partially overlap for added dimension. They were specifically designed like this so they could fit on top of a 6” cake.
A: Some of our fonts, like Allegro and Baroque, become too thin when cut at 2” tall. However, if you can order these fonts for the larger, middle letter of a Triple Monogram.
A: We will attach small wooden dowels, which are food safe, into the bottom of each letter so it is ready to be inserted into the cake. Afterwards, gently twist the dowel, while carefully holding your monogram, and show off your monogram on the display stands we provide free with your order.
A: USPS does not provide order tracking. Delivery confirmation information doesn’t show up in the USPS system until after the item has been delivered.
A: Since we are located in Arizona, and sell our monograms nationwide and internationally, we prefer to conduct our correspondence via email. This also allows us to have a written record of any detailed questions or concerns about your order. There is a phone number on our contact page for leaving messages and are usually returned within 24 hours, however emailing will usually get a quicker response.
A: We now ship to Canada, Australia and the UK! Other countries may be added soon, so please email us to inquire about shipping to another country.
A: As soon as we receive full payment.
A: Due to the labor intensive, hand crafted technique of each monogram topper, we are unable to offer wholesale prices.
A: We do not give, sell or trade your personal information with anyone for any reason. We do reserve the right to use photographs of our toppers to promote our business. We would love to hear from you after your special day and we may use your first name, city and testimonial to endorse Couture Cake Jewelry.