| Frequently Asked Questions |
Q: How long does it take for the monogram topper to be completed?
A: Please allow 6-8 weeks for your order to arrive. It takes our supplier 2-3
weeks just to cut the letters and get them to us. Then we need production time to
design the monogram, add crystals to the topper and allow time for the topper to
cure properly before it can be prepped for shipping. It is a labor intensive process
and we want to make sure that we do each step just right so that we can produce
a beautiful, high quality product.
Q: I just found your website and my wedding is four weeks away! Can you
help me?
A: We will try to accommodate rush orders. Please email us before placing your
order and tell us exactly what you are looking for and when you need it shipped
by. As mentioned in the previous question, we need at least 2-3 weeks just to get
the letters cut.
Q: I’m not sure which colors to pick. Can you help me choose the best
colors for my monogram cake topper?
A: We have custom designed Crystal Color Palettes to help you choose the best
combinations of letter colors and crystal colors. Remember, you don't have to
pull all of your wedding colors into your cake topper, especially if you have colors
with a lot of contrast (i.e. Burgundy & Ivory). Consider the colors you are using
on your wedding cake and compliment those colors on the cake topper.
Link to Color Palettes Page
Q: Are the monograms made of stainless steel or aluminum?
A: Neither. They are made out of a lightweight, synthetic material.
Q: Why are the partially covered monograms the same price as the fully
covered monograms?
A: It takes our designers a lot of time to design a partially covered monogram and
place each individual crystal. The longer design time and intricate work is why
the partially covered monograms are the same price as the fully covered
monograms.
Q: Are the triple monogram letters connected?
A: No, the letters are not connected. For the triple monogram, the larger letter is
placed behind the two smaller letters so they will partially overlap for added
dimension. They were specifically designed like this so they could fit on top of a
6” cake.
Q: How does the monogram stand on the cake?
A: We will provide rods to insert into the bottom of the monogram that are
inserted into the cake. Afterwards, remove the dowel rods and show off your
monogram on the display stands we provide free with your order.
Q: What is the best way to give you my new address if I have moved since I
placed my order?
A: We print all of our shipping labels from PayPal, so if you move before we
mail your order out, please update your PayPal account to ensure that we have
your most recent mailing address.
Q: How come my tracking number isn’t showing up on the USPS website?
A: USPS does not provide order tracking. Delivery confirmation information
doesn't show up in the USPS system until after the item has been delivered.
Q: How come you don't have a phone number or address listed on the
website?
A: Since most of our designers work from different offices, we must conduct all
correspondence via email. We are located in Arizona.
Q: Do you ship to Canada or Internationally?
A: Not at this time.
Q: At what point is my order started?
A: As soon as we receive full payment.
Q: Do you wholesale?
A: Not at this time.
A: Please allow 6-8 weeks for your order to arrive. It takes our supplier 2-3
weeks just to cut the letters and get them to us. Then we need production time to
design the monogram, add crystals to the topper and allow time for the topper to
cure properly before it can be prepped for shipping. It is a labor intensive process
and we want to make sure that we do each step just right so that we can produce
a beautiful, high quality product.
Q: I just found your website and my wedding is four weeks away! Can you
help me?
A: We will try to accommodate rush orders. Please email us before placing your
order and tell us exactly what you are looking for and when you need it shipped
by. As mentioned in the previous question, we need at least 2-3 weeks just to get
the letters cut.
Q: I’m not sure which colors to pick. Can you help me choose the best
colors for my monogram cake topper?
A: We have custom designed Crystal Color Palettes to help you choose the best
combinations of letter colors and crystal colors. Remember, you don't have to
pull all of your wedding colors into your cake topper, especially if you have colors
with a lot of contrast (i.e. Burgundy & Ivory). Consider the colors you are using
on your wedding cake and compliment those colors on the cake topper.
Link to Color Palettes Page
Q: Are the monograms made of stainless steel or aluminum?
A: Neither. They are made out of a lightweight, synthetic material.
Q: Why are the partially covered monograms the same price as the fully
covered monograms?
A: It takes our designers a lot of time to design a partially covered monogram and
place each individual crystal. The longer design time and intricate work is why
the partially covered monograms are the same price as the fully covered
monograms.
Q: Are the triple monogram letters connected?
A: No, the letters are not connected. For the triple monogram, the larger letter is
placed behind the two smaller letters so they will partially overlap for added
dimension. They were specifically designed like this so they could fit on top of a
6” cake.
Q: How does the monogram stand on the cake?
A: We will provide rods to insert into the bottom of the monogram that are
inserted into the cake. Afterwards, remove the dowel rods and show off your
monogram on the display stands we provide free with your order.
Q: What is the best way to give you my new address if I have moved since I
placed my order?
A: We print all of our shipping labels from PayPal, so if you move before we
mail your order out, please update your PayPal account to ensure that we have
your most recent mailing address.
Q: How come my tracking number isn’t showing up on the USPS website?
A: USPS does not provide order tracking. Delivery confirmation information
doesn't show up in the USPS system until after the item has been delivered.
Q: How come you don't have a phone number or address listed on the
website?
A: Since most of our designers work from different offices, we must conduct all
correspondence via email. We are located in Arizona.
Q: Do you ship to Canada or Internationally?
A: Not at this time.
Q: At what point is my order started?
A: As soon as we receive full payment.
Q: Do you wholesale?
A: Not at this time.
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